Founders Club terms and refund policy
Plain-language terms for pre-opening Founders Club membership enrollment with Haven and Hearth Meadery, LLC.
Effective August 19, 2026 - Version 1.2
The short version
The current Founders Club release offers 80 fixed-price pre-opening memberships and uses a $25,000 Enrollment Threshold, not a countdown. Haven & Hearth may increase current tier or total availability before enrollment closes if fulfillment capacity supports the published benefits, with any change disclosed before it applies to new purchases. Completed Founder membership payments are held in a dedicated company reserve, not in escrow, and are not used until the threshold is reached. Before the threshold is reached, a purchaser may request a refund to the original payment method, less only any actual third-party processing fee that is not returned to Haven & Hearth.
1. What you are purchasing
Founder enrollments are fixed-price membership purchases from Haven and Hearth Meadery, LLC. Each tier includes the published membership benefits. They are not investments, charitable donations, loans, securities, or offers of equity. They provide no ownership, voting, profit-sharing, repayment, or tax-deduction rights.
2. Pre-opening membership enrollment
The Enrollment Threshold is $25,000. The current release makes 80 total memberships available across four fixed-price Founder tiers. These are current operating limits, not a promise of permanent scarcity. Haven & Hearth may increase tier or total availability before enrollment closes if fulfillment capacity supports the published benefits. Any change will be disclosed before it applies to new purchases. No countdown deadline is currently planned. Enrollment may close when the then-current places are claimed, with advance notice before the Founders Reserve enters fermentation, or if Haven & Hearth determines that additional Founder obligations should not be accepted.
3. Conditional membership proceeds and the reserve
Completed Founder membership payments count toward the Enrollment Threshold. Haven and Hearth Meadery, LLC holds those proceeds in a dedicated company reserve, not in third-party escrow, and will not use them unless the $25,000 threshold is reached. The public total excludes taxes, refunds, canceled orders, and chargebacks and may lag payment reconciliation.
4. Pre-threshold refunds
Before the $25,000 threshold is reached, the purchaser may request a refund to the original payment method by emailing info@havenandhearthmeadery.com. The refund equals the amount paid minus only the actual third-party processing fee that is not returned to Haven & Hearth. Any deduction will be itemized. If the processor returns the fee, no fee is deducted. Haven & Hearth will initiate an eligible refund within 10 business days. The purchaser's bank may take additional time to post it. If Haven & Hearth ends pre-opening membership enrollment before reaching the threshold, outstanding membership payments will be refunded automatically under the same formula.
After the threshold is reached and the reserve may be used for the stated project purposes, purchases are generally not refundable except as required by law or expressly stated in a later written remedy.
5. Opening timing and project risk
No opening date has been set. Timing depends on membership enrollment, build-out, permits, vendors, staffing, and required federal, state, and local approvals. The Meeting House may open before Haven & Hearth's own mead is licensed and ready. Haven & Hearth will publish an opening window only when the material dependencies support one and will communicate material changes to the project or benefit plan.
6. Alcohol-related benefits
Alcohol-related benefits are limited to people age 21 or older and begin only after all required licenses, product approvals, and operating permissions are active. Bottles are for in-person pickup with valid identification. Shipping is not included or promised. A lawful account credit or comparable method may be used if required by Virginia ABC. Responsible-service rules always apply.
7. Founder benefits and qualifying releases
A new recipe release is a genuinely distinct Haven & Hearth mead recipe first offered as a standard 750 mL retail bottle. It does not mean every production batch, vintage, packaging change, repeat seasonal run, experimental batch, collaboration, tap-only product, or re-release. The Founder Release Promise applies only while Haven & Hearth produces and offers qualifying standard releases and does not survive permanent cessation of production or business operations.
Members will be notified when allocations are ready and should pick them up within 120 days unless a different window is stated. Tier bottle counts and bundled Horn Club memberships are totals for that tier, not amounts added cumulatively to lower-tier quantities. Benefits are personal, non-cash, subject to capacity and scheduling, and may be reasonably substituted with comparable or greater value when required by law, licensing, safety, supply, or circumstances outside the company's control.
8. Horn Club activation and renewal
Standalone Horn Club billing is not currently open. Founder-included Year One terms begin on the announced Horn Club activation date, not the Founder purchase date. Every paid annual term, including each renewal, includes one new Club Vessel selected for that membership year: a horn, glass, mug, or comparable keepsake. Each Club Vessel belongs to the member. Personalization, on-site display, and storage depend on the format chosen for that year and on space and sanitation procedures. The current Year One plan provides for 100 named memberships, including Founder-bundled memberships; Haven & Hearth may increase that availability before standalone enrollment opens if fulfillment capacity supports it. Before standalone subscriptions open, checkout will disclose the activation date or trigger, recurring price and frequency, cancellation method, and access to a self-service customer portal.
9. Changes and contact
Changes to tier or total availability apply prospectively and do not alter the price or published benefits of a completed purchase. Minor operational details may change when needed. If a material benefit must change, Haven & Hearth will provide notice and explain the available remedy or comparable alternative. Questions, refund requests, and concerns may be sent to info@havenandhearthmeadery.com or discussed by phone at (434) 282-1790.